Contact Us

You can contact the team with any queries you have about the game. However, you may well find the answers you are looking for on our Frequently Asked Questions page. It covers everything from how the game is played to the prizes you can win, and much more. You can also look through the FAQs below for more help.

I’ve won a Mega Sena prize. What do I do now?

Well done for winning. The next step is to receive your money, which must be done within 90 days of the draw date. The claims process depends on how much you have won, and whether you played online or in-store. Go to the How to Claim page to find out what you need to do.

Remember that you need to have purchased a ticket to be able to win a prize. If someone has contacted to say you have won when you have not even played Mega Sena, it is a scam.

What do I do if my ticket gets lost or damaged?

Your ticket may still be eligible if has been damaged, so take it to a lottery retailer or Caixa branch to check. However, if you lose your ticket you will not be able to claim any prizes you might have been due. The safest way to play is online, as your numbers are kept secure and automatically checked after the draw.

Do I win with three numbers?

You need to match at least four out of the six numbers to win a Mega Sena prize. Go to the Prizes page for more information about how to win.

Other Enquiry

Go to the Information page to learn all about various other aspects of Mega Sena. You can find out the dates for future draws, how you play in a Bolão and what happens in the annual Mega da Virada.

If you still have a question, contact us via the email address below and we will reply as quickly as possible.

Contact Email

Postal address

It's recommended that you send in any queries via email as we will be able to reply more quickly, but you can also contact us via post. Please use the following address:

The Lottery Company Ltd.
The Exchange
Station Parade
Harrogate, HG1 1TS

Please do not post winning tickets as they cannot be processed at this address.

Company Registration Information

Company Name: The Lottery Company Ltd.
Registered Office: Tattersall House, East Parade, Harrogate, HG1 5LT
Company Registration Number: 02949433